Kareo offers a wide variety of support options. Subsequently, and not surprisingly, beyond this, the options do get trimmed down, although they are still better than most. Still others complain that what they are told by sales when purchasing the service differs from what they experience once the service is acquired.ĭuring the initial period with Kareo, free onboarding is included to get the office transitioned. There are reports of the same problem bouncing between multiple departments with a lack of resolution. Other users point out the poor customer service, with lack of followup by Kareo when trouble tickets are submitted. There are also described issues on data transfers for clinicians looking to upload data, and found the transfer speeds too slow, and the data incomplete, resulting in missing information. Kareo has some downsides, starting with that it is built on an older platform, which makes it susceptible to downtime issues.
Then Kareo’s dashboard can simply and easily display this information in an easily digestible format. This allows the management of the practice to easily get a financial snapshot of the billings and collections to determine the financial health of the practice via reports. Integrated into Kareo Billing are intuitive billing analytics.
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